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Privacy Policy

At Flagstone Roofing & Exteriors, we respect your privacy and are committed to protecting it through this policy. This document outlines the types of information we collect, how we use it, and the steps we take to safeguard your data when you interact with our website, https://flagstoneroofing.com.

Who We Are

Our website address is https://flagstoneroofing.com. We are a roofing and exterior renovation company based in Texas, dedicated to providing high-quality services to homeowners. Your trust is important to us, and we prioritize the privacy of our website visitors and clients.

What Personal Data We Collect and Why

Comments

When visitors leave comments on the site, we collect:

  • The data provided in the comments form.
  • The visitor’s IP address and browser user agent string to help with spam detection.

    Media Uploads

    When uploading images to the site:

    • Avoid embedding location data (EXIF GPS) within the files. Visitors to the site may be able to download and extract location data from these images.

    Contact Forms

    When you submit information via our contact forms:

    • We collect your name, email address, phone number, and any other details provided. This information is used solely for responding to your inquiries or processing your requests.

    Cookies

    We use cookies to enhance your experience:

    • If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
    • For logged-in users, temporary cookies determine your browser’s cookie acceptance and save login information or display preferences. Login cookies last two days, while display preferences last one year. Selecting “Remember Me” extends the login cookies to two weeks.

    Embedded Content

    Our website may include embedded content from third-party websites (e.g., videos, articles, or images):

    • Embedded content behaves as though you visited the external site directly.
    • These sites may collect data, use cookies, embed additional tracking, or monitor your interaction with the content, particularly if you have an account on the external site.

    Analytics

    We may use third-party services, such as Google Analytics, to monitor website traffic and improve user experience. These tools collect anonymized data such as:

    • Pages visited.
    • Time spent on the site.
    • Browser and device information.

    This information helps us enhance our website’s performance and usability.

    Who We Share Your Data With

    Your data is not sold or shared with third parties for marketing purposes. However:

    • Comments may be processed through automated spam detection services.
    • Data may be shared with service providers or contractors assisting us in delivering services (e.g., website hosting, analytics tools), all of whom are bound by confidentiality agreements.

    How Long We Retain Your Data

    • Comments: Comments and associated metadata are retained indefinitely to recognize and approve follow-ups without delay.
    • User Accounts: For registered users, we store personal information in their profiles. Users can view, edit, or delete their personal data at any time (except usernames). Administrators can also access and modify this information.

    Your Rights Over Your Data

    If you have an account or have left comments on our site, you can:

    1. Request an exported file of the personal data we hold about you.
    2. Request deletion of your personal data. (Excludes data retained for administrative, legal, or security purposes.)

    To exercise these rights, please contact us using the information below.

    Where We Send Your Data

    • Visitor comments may be checked via an automated spam detection service.
    • Certain analytics or technical services may involve data transfer to third-party providers.

    How We Protect Your Data

    We implement multiple measures to safeguard your personal data:

    • Encryption: Secure Sockets Layer (SSL) encryption ensures all data transfers are protected.
    • Access Control: Only authorized personnel can access sensitive data.
    • Monitoring: Regular audits and monitoring of our systems help detect and prevent unauthorized access.

    What Happens in Case of a Data Breach

    In the unlikely event of a data breach:

    • Affected users will be notified promptly.
    • Steps will be taken to mitigate further risks, including updating our security measures and alerting relevant authorities if required.

    Third-Party Data

    If we receive personal data from third parties, such as social media platforms or analytics providers:

    • The data is used strictly for the purpose it was provided, such as improving website functionality or responding to inquiries.

    Automated Decision-Making and Profiling

    We may use automated systems for spam detection and website analytics, but these processes do not impact your rights or involve sensitive decision-making.

    Regulatory Compliance

    We comply with all applicable industry regulations and standards, ensuring that our practices align with:

    • GDPR (General Data Protection Regulation), for visitors from the European Union.
    • CCPA (California Consumer Privacy Act), for California-based visitors.

    Contact Information

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

    Flagstone Roofing & Exteriors
    Phone: (855)-980-ROOF
    Email: [hello@flagstoneroofing.com]
    Website: https://flagstoneroofing.com

    Updates to This Policy

    This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted here, and significant changes will be communicated through the website or directly to affected users when applicable.